This Refund Policy explains how Deliverably (“Deliverably,” “we,” “us,” or “our”) handles cancellations, refunds, and credits for paid Deliverably subscriptions purchased through the console (for example, Starter and Pro plans billed via Stripe).
It forms part of the Terms of Service. If there is a conflict about refunds, this Policy controls unless an order form or enterprise agreement says otherwise.
Contact: legal@deliverably.co · billing questions via Settings → customer portal or support@deliverably.co
1. Scope
This Policy applies to:
- Recurring subscription fees for Deliverably plans paid online via Stripe Checkout / customer portal
- Applicable taxes collected by Stripe or Deliverably as shown at checkout
This Policy does not automatically apply to:
- Custom enterprise contracts (those agreements control)
- One-off professional services or separately quoted work
- Free plan usage (no subscription fee)
- Fees charged by third parties (ESPs, Google, Microsoft, etc.)
2. Billing model
- Paid plans are typically billed in advance for each subscription period (monthly or annual, as shown at checkout).
- Subscriptions renew automatically until you cancel.
- Prices, currency, and taxes are displayed before you pay.
- Usage quotas reset or apply per your plan entitlements; unused quota in a billing period does not roll over unless we expressly say so in-product or in an order form.
3. Cancellation
- Cancel anytime via Settings → Open customer portal (Stripe Customer Portal), or as otherwise instructed by Deliverably.
- Cancellation stops future renewals.
- You generally retain access to paid features until the end of the current paid period already billed.
- After the period ends, the workspace may revert to Free (or another limited plan) with lower quotas.
Canceling does not automatically delete your workspace or Customer Content. See the Terms and Privacy Policy for deletion.
4. Standard refund rules (draft defaults)
Unless mandatory consumer law requires otherwise, Deliverably’s draft commercial position is:
4.1 No prorated refunds for convenience
If you cancel mid-period, we do not refund the unused portion of the current billing period. You keep access until period end (Section 3).
4.2 Annual plans
Annual subscriptions are non-refundable after 7 days from purchase or renewal, except as in Sections 5–6. Within that window, you may request a refund if you have not made material use of paid quotas.
4.3 Monthly plans
Monthly subscription fees are generally non-refundable once the period starts, except as in Sections 5–6.
4.4 Plan upgrades / downgrades
- Upgrades may be charged immediately on a prorated basis via Stripe (as configured).
- Downgrades typically take effect at the next renewal; we do not refund the difference for the current period unless Stripe/portal configuration or an enterprise deal says otherwise.
4.5 Credits instead of cash
Where we agree a remedy is appropriate but a cash refund is not, we may issue account credits toward future Deliverably subscription fees.
5. Exceptions — when we will refund or credit
We will provide a refund or credit (at our option, unless law requires a cash refund) if:
- Duplicate charge or clear billing error caused by Deliverably or Stripe configuration on our side
- Service not provided due to a continuous, material outage of paid core Services for more than 24 hours in a billing period, excluding scheduled maintenance, force majeure, or issues caused by third-party providers you rely on (Google, Microsoft, your ESP, your DNS) — remedy is typically a pro-rata credit
- You cancel and request a refund within any mandatory cooling-off period that applies to you under law that cannot be waived
- We discontinue a paid Service you prepaid for and do not offer a reasonably equivalent substitute — we will provide a pro-rata refund of prepaid unused fees for the discontinued portion (aligned with the thirty (30) day wind-down notice in the Terms)
Deliverably does not refund because:
- You are dissatisfied with inbox placement, validation outcomes, blacklist status, or other diagnostic results (the Services do not guarantee deliverability outcomes)
- You exhausted or unused quotas
- You forgot to cancel before renewal (you should cancel before the renewal date; we may grant a courtesy credit once at our discretion for a renewal within 7 days of charge if abuse is not indicated)
- Third-party integration failures outside our reasonable control
6. How to request a refund or credit
- Email legal@deliverably.co or support@deliverably.co with:
- Workspace name/slug
- Account email
- Stripe receipt / invoice ID or approximate charge date and amount
- Reason for the request - We aim to respond within 2 business days.
- Approved Stripe refunds are issued to the original payment method; timing depends on your bank/card network (often 5–10 business days).
- Chargebacks: please contact us before filing a dispute. Unresolved chargebacks may result in suspension.
7. Taxes
Refunds of amounts that included tax may be adjusted for tax rules in your jurisdiction.
8. Mandatory consumer rights
Nothing in this Policy limits non-waivable rights under applicable consumer protection or distance-selling laws. If you are entitled to a mandatory right of withdrawal or refund that conflicts with Sections 4–5, that law controls for the covered purchase. Business customers purchasing as organizations are typically treated as B2B.
9. Changes
We may update this Policy by posting a revised version with a new effective date. Material changes will be communicated as described in the Terms. Changes do not affect refund requests already approved.
10. Contact
Legal: legal@deliverably.co
Privacy: privacy@deliverably.co
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