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Legal

Terms of Service

Last updated: August 2026

These Terms of Service (“Terms”) govern access to and use of the Deliverably websites, console, and related services (the “Services”) provided by Deliverably (“Deliverably,” “we,” “us,” or “our”).

By creating an account, accessing the console, or using the Services, you agree to these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

Contact: legal@deliverably.co

1. Services

Deliverably provides email deliverability tools that may include:

Product Description
Radar Domain and IP monitoring (authentication, blacklists, reputation integrations, alerts)
Clarity Analysis of email HTML for content, spam risk, links, accessibility, and related suggestions
Email Validation Validation of email addresses and lists
Inbox Testing Placement checks and client-style previews using paste or send-to-capture flows

Features marked “coming soon,” beta, or preview (including but not limited to Sensibly, Boost Up, Reputation Builder, Competitor Analysis) may be incomplete, change, or be withdrawn. We may add, modify, or discontinue features with reasonable notice where practicable, especially for paid plans.

No deliverability guarantee. The Services provide diagnostic and assistive information. We do not guarantee inbox placement, sender reputation outcomes, blacklist delisting, or any particular mailbox-provider result.

2. Eligibility and accounts

  • You must be able to form a binding contract and use the Services only for lawful business purposes.
  • Provide accurate registration information and keep credentials confidential.
  • You are responsible for activity under your account and workspace.
  • Notify us promptly of unauthorized access.
  • We may suspend accounts for suspected abuse, non-payment, or Terms violations.

Workspace administration features (including invites) may evolve over time.

3. Customer content and license

“Customer Content” means data, files, email addresses, HTML, domains/IPs, credentials, messages, and other materials you submit to or generate through the Services.

  • You retain ownership of Customer Content.
  • You grant Deliverably a worldwide, non-exclusive license to host, process, transmit, display, and create derivative technical outputs (for example, analysis scores, previews, validation results) solely to provide and improve the Services, prevent abuse, and meet legal obligations.
  • You represent that you have all rights and consents needed to submit Customer Content (including email lists and campaign creatives) and that processing will not violate applicable law (including anti-spam, privacy, and marketing laws).
  • You must not upload unlawful, harmful, or infringing content.

Feedback you provide may be used by Deliverably without obligation to you.

4. Acceptable use

You agree not to:

  1. Use the Services for unlawful spam, phishing, malware distribution, or deceptive marketing
  2. Validate or process personal data without a lawful basis and required notices/consents
  3. Abuse Inbox Testing seed or capture systems (for example, flooding, probing unrelated mailboxes, or circumventing retention/security controls)
  4. Attempt to access others’ workspaces, share links you are not authorized to use, or bypass security
  5. Reverse engineer, scrape, or overload the Services except as allowed by mandatory law
  6. Resell or provide the Services to third parties except as expressly permitted
  7. Misrepresent affiliation with Deliverably or mailbox providers
  8. Interfere with DMARC or other reporting systems in ways that collect forensic (ruf) personal data through Deliverably contrary to product rules and documentation

We may investigate and suspend or terminate access for violations.

5. Third-party integrations

The Services may interoperate with third parties such as Google (sign-in, Postmaster Tools), Microsoft (SNDS), Stripe (payments), Slack webhooks, and customer ESPs.

  • Those services are subject to their own terms and availability.
  • You authorize us to access and process data from integrations you connect, within the scopes you grant.
  • We are not liable for third-party outages, API changes, or data inaccuracies originating from third parties.

6. Plans, quotas, and billing

  • Some features are subject to quotas and plan entitlements (Free, Starter, Pro, or successor plans).
  • Paid subscriptions are billed through Stripe (or another processor we designate).
  • Prices, taxes, and billing intervals are presented at checkout or in your order documentation.
  • Unless stated otherwise, subscriptions renew automatically until canceled.
  • You can manage payment methods and cancellation through the customer billing portal when available, or as otherwise instructed.

  • Refunds / credits: see the Refund Policy

  • Failure to pay may result in suspension or reversion to a free/limited plan.

  • Usage beyond quotas may be blocked or require an upgrade.

Promotional or custom enterprise terms control over these Terms if expressly agreed in writing.

7. Confidentiality

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect it and use it only for performing under these Terms, except for information that is public, independently developed, or rightfully received from another source. Customer Content is confidential to you, subject to the license in Section 3 and our Privacy Policy.

8. Privacy

Our processing of Personal Data is described in our Privacy Policy. For processor activities, the Data Processing Addendum applies.

9. Intellectual property

Deliverably and its licensors own the Services, software, documentation, brands, and related IP. These Terms grant you a limited, non-exclusive, non-transferable right to access the Services for your internal business purposes during your subscription. No other rights are granted.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, DELIVERABLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT RESULTS (INCLUDING VALIDATION, PLACEMENT, REPUTATION, OR CONTENT SCORES) WILL BE ACCURATE OR COMPLETE.

11. Indemnity

You will defend and indemnify Deliverably and its affiliates against claims, damages, and costs (including reasonable attorneys’ fees) arising from: (a) Customer Content; (b) your mailing lists, campaigns, or marketing practices; (c) your breach of these Terms or law; or (d) disputes between you and your end users or recipients, except to the extent caused by Deliverably’s willful misconduct or material breach of these Terms. Our indemnification obligations to you, if any, are limited to third-party claims arising from our material breach of the DPA’s security obligations, subject to Section 12 (Limitation of liability).

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • DELIVERABLY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.
  • DELIVERABLY’S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU TO DELIVERABLY FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

Some jurisdictions do not allow certain limitations; in those cases, limits apply to the fullest extent permitted.

13. Suspension and termination

  • You may stop using the Services and cancel paid subscriptions as described in Section 6.
  • We may suspend or terminate access immediately for material breach, legal risk, non-payment, or abuse; for convenience, we will provide reasonable notice where practicable for paid customers.
  • Upon termination, your right to access the Services ends. We may delete Customer Content after a reasonable period, subject to legal holds and backup cycles. Export features, where available in the console, are your primary means of retrieving Customer Content before termination. We have no obligation to provide custom data dumps except as required by law or a signed enterprise agreement.

14. Modifications to the Services and Terms

We may modify the Services to improve security, compliance, or functionality. For material changes to these Terms, we will provide notice (for example, email or in-product) and an updated effective date. Continued use after the effective date constitutes acceptance, except where mandatory law requires affirmative consent.

If we discontinue a paid Service (or a material paid feature) for convenience, we will give at least thirty (30) days’ notice by email or in-product notice where practicable, and will provide a pro-rata refund of prepaid, unused fees for the discontinued Service as described in the Refund Policy. Immediate suspension without that notice may still apply for breach, non-payment, legal risk, or abuse.

15. Miscellaneous

  • Entire agreement. These Terms plus any order form, DPA, and policies referenced herein are the entire agreement regarding the Services.
  • Severability. If a provision is unenforceable, the remainder stays in effect.
  • Assignment. You may not assign without our consent; we may assign to an affiliate or successor.
  • Force majeure. Neither party is liable for delays beyond reasonable control.
  • Notices. We may notify you via the account email or in-product notices; legal notices to legal@deliverably.co.

16. Contact

Legal: legal@deliverably.co
Privacy: privacy@deliverably.co

© 2026 Deliverably. All rights reserved.

For legal inquiries, contact legal@deliverably.co. Privacy requests: privacy@deliverably.co.